Intrepid have successfully resolved over 10,000 tickets through our Intrepid Service Desk which provides a SLA backed, cloud based IT support, service desk, Infrastructure solutions and planning. Since launching the service 2 years ago Intrepid have onboarded a variety of clients including a branch office of a large multinational bank, an educational institution and several technology start ups. The types of tickets resolved include incident resolutions, infrastructure change requests and user support.

Alexander Preston, Managing Director, said

"This is a fantastic achievement by the team. It's an illustration of the successful service we have been providing to our clients, having resolved over 10,000 support tickets. We are delighted to have achieved this milestone and look forward to continuing to provide our clients with a great service going forward". #beintrepid

Thomas Radosh, IT Lead, said

"Since the inception of the Intrepid Service Desk we have improved the offering month on month to turn it into a world class service. We've added an online support portal, dedicated phone line, remote assistance tools and we've started monitoring our own and our clients infrastructure 24/7 with best in class monitoring tools". #beintrepid

To celebrate this milestone we are offering a 20% discount on the price of the service for the first 6 months for new sign ups before the end of August 2018. For anyone interested in finding out more about the Intrepid Service Desk and the benefits it can provide you with, please contact the team at This email address is being protected from spambots. You need JavaScript enabled to view it.. 

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Intrepid resolves 10,000 tickets, and counting!

Intrepid have successfully resolved over 10,000 tickets through our Intrepid Service Desk which provides a SLA backed, cloud based IT support, service desk, Infrastructure solutions and planning. Since launching the service 2 years ago Intrepid have onboarded a variety of clients including a branch office of a large multinational bank, an educational institution and several technology start ups. The types of tickets resolved include incident resolutions, infrastructure change requests and user support.

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Offerings

Intrepid Service Desk

I need help managing my IT systems and someone to help my users resolve their issues, but I don't want to have to think about it.

Intrepid works with business of all sizes to help provide the right level of IT support. Our three levels of support mean that you can tailor the appropriate approach for you. We use robust process and SLA backed service desk solutions that you can flex according to your need, from remote helpdesk support to on-site engineers and professionals to guide your IT infrastructure planning. 

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Software Maintenance

My software needs support, maintenance and improvements but I don't want to have to manage a team of software developers directly.

Your software applications are what make your business run, but maintaining them can be a real headache. Intrepid maintain and improve bespoke software developments for small and medium size businesses who don’t have the in-house resource, or time, to manage their applications themselves. Our goal is to make your application more robust over time, proactively fixing bugs and providing continuous improvement for your users.

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