Business owners have a range of decisions to make about how they manage their businesses - and how they organise their IT is a critical part of that.
One of the decisions you will have to make as your business grows is how to manage the growing burden of technology. IT doesn’t seem to be a complication when you are small – but introduce new team members, a variety of devices and services, and the range of software and apps you need to run your business – and you have some choices to make. And you want to be focusing on success, not worrying about server upgrades, security keys or password resets. You certainly don’t have time to worry about future proofing your set-up.
For most, the decision is between managing your IT support internally – hiring a member of staff with specialist skills – and outsourcing to a third party provider. For lots of businesses, recruiting a member of staff seems like an unnecessary overhead – it’s hard to justify a dedicated resource when margins are tight. The recruiting is time consuming, and can be expensive in itself, and then there is the added costs for training, sick pay and the need to provide holiday cover.
So for many small businesses, outsourcing IT support can seem like a win-win. In an increasingly cloud-based world, having someone physically onsite is often unnecessary, and instead of a one-man resource, you will get access to a whole team of knowledge and cover.  An outsourced provider will have specialist technical expertise, kept regularly up to date with training, and by dealing with a variety of different systems and companies, will have a wealth of experience that would be hard to find in one employee. You’ll also get guaranteed SLA’s, a formalised on-boarding and documentation process, and independent advice on the best technologies for your company’s roadmap.
But what about when your business grows? It may then be time to bring in a permanent team member who can offer support across your organisation. Even at this point, an outsourced IT company can help provide back-up and cover, as well as helping to fill in the gaps of knowledge and experience. After all, one person is unlikely to have all the expertise your diverse systems and technologies may need. A good service provider will also be able to provide the IT strategy input that you will need to continue your growth – giving your business its own personal CIO.
Working with a remote team shouldn’t mean that you don’t have a personal relationship with your supplier however. A good service provider will make sure that they spend the time getting to know your business, understanding the ‘mission critical’ elements, so that when you have an IT crisis, they understand how important it is to get you up and running as soon as possible, and which systems need to be prioritised.
Here at Intrepid we work with businesses of all sizes, helping them to manage their IT and technology needs. We work alongside in-house IT professionals, provide in-country support for remote teams and act as the only IT support that businesses need. We believe in understanding what each business needs in order to provide a tailored service that fits. Talk to us about how we can support you.