Intrepid have successfully resolved over 10,000 tickets through our Intrepid Service Desk which provides a SLA backed, cloud based IT support, service desk, Infrastructure solutions and planning. Since launching the service 2 years ago Intrepid have onboarded a variety of clients including a branch office of a large multinational bank, an educational institution and several technology start ups. The types of tickets resolved include incident resolutions, infrastructure change requests and user support.
Alexander Preston, Managing Director, said
"This is a fantastic achievement by the team. It's an illustration of the successful service we have been providing to our clients, having resolved over 10,000 support tickets. We are delighted to have achieved this milestone and look forward to continuing to provide our clients with a great service going forward". #beintrepid
Thomas Radosh, IT Lead, said
"Since the inception of the Intrepid Service Desk we have improved the offering month on month to turn it into a world class service. We've added an online support portal, dedicated phone line, remote assistance tools and we've started monitoring our own and our clients infrastructure 24/7 with best in class monitoring tools". #beintrepid