In the age of ‘Bring Your Own Device’ and a more tech savy workforce, IT managers are facing new challenges. Shadow IT is the term used to describe technology and online solutions a workforce might use that aren’t approved or controlled officially.
Almost all companies struggle with Shadow IT in some form another. Once companies open the door to cloud based solutions, employees increasingly have the technology know-how and skill set to exploit the situation to use those personally preferred solutions that may be perceived as ‘easier. The ‘democratisation’ of IT services mean that IT is no longer a mystical world accessible to only a few, and the growth in experience of ‘cloud’ based services for personal use means that people are no longer ready to accept the IT solutions imposed on them.