Intrepid Service Desk

As part of Intrepid Service Desk you can use our online portal to log or monitor issues, which will be resolved within pre-agreed SLAs, and you’ll get a regular scheduled visit from one of our engineers. Our team can monitor your IT infrastructure remotely, implementing patches and routine upgrades and manage third party software vendors on your behalf.

What we deliver

Instant Onboarding

Instant on-boarding

With our ‘out-of-the-box’ approach and using proven processes and software, we can get you up and running almost instantly.

User Experience

Focus on user-experience

It’s important to us that your users get the support they need in the way they need it. So they can access our online support portal, or use phone or email support. We’ll also be able to offer remote support, direct to their desktops.

Reliable

Reliability

Our Service Level Agreements mean that your problem will be fixed in pre agreed timeframes. Our support means that the reliability of your IT infrastructure is assured – we’ll ensure routine patches and upgrades are applied to your sever, and rebuild it in case of failure.

Case Study (Intrepid Service Desk)

A Chinese multinational banking company and the largest bank in the world by total assets and by market capitalisation, ranking number one in The Banker’s Top 1000 World Banks ranking and the Forbes Global 2000 list of the world’s biggest public companies.

Context

The Client is a global financial institution centrally managed from Beijing but with smaller branch offices in many remote locations. The London trading desk has 12 remote users but no local IT support function. Without hands on the ground and no remote IT Support from NYC until the afternoon, London users were in a dark zone for support every morning.

Solution

The Intrepid Service Desk is a drop-in solution with no configuration or setup time required. This fit the bill perfectly and provides responsive IT Support in the same time zone as the users with regularly scheduled onsite visits as well as coordination with the NYC based global IT team.

Value Delivered

The Intrepid Service Desk provides peace of mind to the London based users and they are safe in the knowledge that if they experience an IT issue or outage that help is a phone call or email away. The NYC based IT Management Team are confident that they can have hands on the ground if they need a physical presence to achieve something onsite at the London branch.

 

 

Interested in the Intrepid Service Desk?