IT Support

Intrepid works with business of all sizes to help provide the right level of IT support. Our three levels of support mean that you can tailor the appropriate approach for you. We use robust process and SLA backed service desk solutions that you can flex according to your need, from remote helpdesk support to on-site engineers and professionals to guide your IT infrastructure planning.

  • As well as issue resolution, we will proactively aim to improve user experience over time.
  • Remote monitoring of your systems means that we can identify and resolve issues before they even occur.
  • If we can’t resolve the issue remotely, we’ll send an engineer to fix the problem.
  • We’ll make sure your systems have appropriate backup, to protect against business loss.
  • We can help your business plan for future growth, developing your systems and processes to help you meet your business aspirations.
  • And if you need a more hands on approach, we can build your on-site team, bringing in resources as necessary, and offering help with strategy and planning.

Intrepid Service Desk

Intrepid Service Desk is for businesses who need remote, cloud based IT support, and is a great starting point for companies that need instant, out-of-the-box remote help desk support.

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Dedicated Service Desk

Dedicated Service Desk is for businesses that want to take a more hands on and strategic approach to managing their IT infrastructure, helpdesk and support processes.

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Enterprise Service Desk

Enterprise Service Desk provides an all encompassing IT support solution. Our experienced IT leader will offer strategic direction to help you build the IT function that your business needs to grow and succeed.

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Case Study (Intrepid Service Desk)

A Chinese multinational banking company and the largest bank in the world by total assets and by market capitalisation, ranking number one in The Banker’s Top 1000 World Banks ranking and the Forbes Global 2000 list of the world’s biggest public companies.

Context

The Client is a global financial institution centrally managed from Beijing but with smaller branch offices in many remote locations. The London trading desk has 12 remote users but no local IT support function. Without hands on the ground and no remote IT Support from NYC until the afternoon, London users were in a dark zone for support every morning.

Solution

The Intrepid Service Desk is a drop-in solution with no configuration or setup time required. This fit the bill perfectly and provides responsive IT Support in the same time zone as the users with regularly scheduled onsite visits as well as coordination with the NYC based global IT team.

Value Delivered

The Intrepid Service Desk provides peace of mind to the London based users and they are safe in the knowledge that if they experience an IT issue or outage that help is a phone call or email away. The NYC based IT Management Team are confident that they can have hands on the ground if they need a physical presence to achieve something onsite at the London branch.

 

 

Interested in the Intrepid Service Desk?