Trader Voice Service Desk

Intrepid can help optimise your opex and maximise returns from your trader voice investments. Outsourcing your Trader Voice Service Desk achieves immediate cost savings and our ability to keep platforms fully operational beyond end of life puts you back in control of your infrastructure management.

Although voice will remain a vital trading channel for the foreseeable future there is no doubt that its use case is narrowing. Algorithmic trading, the increased adoption of text channels and tightening industry regulations are all playing a part in this trend. In this context, investing in a new trader voice platform is hard to justify in terms of cost, disruption and the limited incremental benefit it provides.

Intrepid can provide ongoing support for all major trader voice systems and hardware, reducing their running costs from day one and avoiding expensive replacement programmes by maintaining them beyond the end of life or end of service dates imposed by vendors. The decision of when and how to replace voice systems is handed back to you.

 

What we deliver

Fast Startup

Fast Startup

Our streamlined on-boarding process utilises our ‘out-of-the-box’ software, customising it for your business, meaning that you can be up and running quickly.

Onsite

Onsite

Onsite support to resolve hardware and software issues as required.

Skillset

Skillset

Escalation to a highly experienced voice engineer, should the problem not be fixed at first or second line support stage.

Why us?

Intrepid have partnered with Alliance Technology Partners, trader voice specialists with global reach, to provide a comprehensive maintenance and support function for trader voice platforms. Our companies came together with a shared mission to deliver strategic guidance and specialist IT help-desk support for trader voice technologies. A service which becomes even more valuable beyond EoL.

ATP has a deserved reputation in the trader voice community that has been built across 30 years of successful project delivery in the US and around the world. Our background in bespoke software and hardware maintenance in the financial services sector, combined with ATP’s extensive experience in the communications and trader voice community, delivers a partnership that can offer unmatched support for your voice platform wherever you are in the world.

 

Interested in the Service?